Refund policy

Refund and Return Policy

We will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of postdating on the package or receiving the package.

*During the Halloween season, we accept online returns to our return center postmarked prior to October 15th, 2024.

You have until October 15th, 2024 to make any returns and from October 15th - 24th, 2024 to make any exchanges as long as the items are unworn, have the original accessories, are in new and resalable condition, and in the original packaging. You will also need to have your receipt. After October 24th, 2024 all sales become final.

You can always contact us for any return question at info@shopdejaboo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, electronics, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.